Crown Home Care

Frequently asked questions

Helping you to make an informed choice

We fully understand that selecting the right home care services agency for yourself or a loved one can be daunting, confusing and worrying.

Putting your mind at ease

That's why we've put together this shortlist of frequently asked questions, which is based on our extensive care industry experience. Hopefully, you will find all your essential concerns addressed here, but if you would like additional assistance and advice, please do not hesitate to call our friendly, helpful and expert team on 01252 844 923.

After completing a stringent recruitment process, training and a interview with a director, only then are carers signed off to work with our clients, as meeting our criteria and exacting standards. Our Director or Care Manager meet with all new clients and they then select the carer with the necessary skills and right personality to work with you. It is important that you feel comfortable with your carer and they have the correct skills, including good communication skills, to be able to deliver the care you require. All carers are continually assessed on a on-going basis to ensure they receive the support they need to enable them to continue caring for their clients in a safe and professional manor.

We can deliver care within a 5 to 10 mile radius of Hartley Wintney, in Hampshire. All carers are car drivers and they are recruited locally, so they will be familiar with the area.

We can deliver Live In care throughout the South East of England.

We have a 24 hour on call service for carers and clients. Carers are informed at training that if they are unable to work for any reason they must call the office or the out of hours service if outside normal office hours to inform the Care Manager of the situation. You would be informed immediately if your regular carer is unable to work and we will find you a replacement carer who can deliver your care to you. You will be given the name of your carer and the time you can expect her, which will be as near as possible to if not the time you require.

We are very focused on providing continuity of care to you. Depending on the amount of care you need, you will always have a main carer. However, we do need to build a team of carers for holiday times and if your regular carer is unable to work due to sickness. When we meet with you we will discuss the amount of care you require and the care team that will be built around you to ensure you get continuity from our carers at all times.

At the time of meeting with you and assessing your care needs, we will discuss your expectations and what you need the carers to do for you. A care plan will be tailored to your requirements and this will be agreed with you before the care service begins. Once your care is being delivered we will continually review how things are going. If you feel there are things you would like done that have not been included in your care plan, the Care Manager can review your care and agree the changes that are required. This can happen as often as necessary until you are happy that all your requirements are being met. Your Care Manager is always available to you by telephone or, if you wish, your carer can speak with the Care Manager and ask her to call or visit you.

We strive to ensure your care is delivered to you in the way you want. We believe we have the experience and skills to select the correct carers with the correct skills for you, but if at any time you are not comfortable with the carer selected your Care Manager will resolve the situation for you professionally and quickly. Never worry about speaking to your Care Manager she will understand and support you at all times.

We will endeavour to get the carer to meet with you before your care package starts, but we do pride ourselves on the selection of quality carers and training them to our criteria and standards. Sometimes, geographically, it is not possible for your carer to meet you before you care package starts but you would know all the information about them before your care commences. In addition, your carer will telephone you to introduce themselves five days before they are due to arrive with you. All our live in carers will spend time with you for a handover from the carer that is leaving for their break. If this is the first time you have had live in care your Care Manager would bring the carer and spend time with you both, informing the carer on your behalf of all the information they require. If at any time you are not happy with your carer, your Care Manager will support you to resolve the situation.

We have a financial policy in place to protect both our clients and our carers. The carers can deal with finances for you but very strict protocols will be put in place for the carer to follow so that you or your relatives have a tracking record in place of all financial transactions.

We can offer you care at home from as little as one hour a day to 24 hours per day, depending on your needs. We are passionate about what we do and focus on enhancing our clients well-being. We take the holistic approach, caring for you as a whole person which may include family loved ones, friends and pets. We offer in-depth experience and expertise gained in various sectors of the health care field. We only recruit and train the best staff who are supported and developed within their area of expertise. We want you and your family to choose us with confidence and peace of mind, knowing that you can trust us to deliver the highest quality care.

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Lesley Packham – Director

Lesley Packham – Director

Lesley has spent all her working life caring for people, qualifying as a nurse in 1978 and a midwife in 1980. She brings her considerable and unrivalled experience, expertise and commitment to our home care clients and their loved ones.

After working for the NHS for a few years, Lesley established her first nursing and care agency in 1982. This proved so successful that it was later bought by a large corporation and Lesley became part of their senior management team.

During the 1990s Lesley helped to deliver exemplary professional care services to nursing homes and hospitals before joining another private care company in 2006 to focus on providing help and support to people in their own homes. The company began to flourish with Lesley’s management input, resulting in her becoming a director and 50/50 shareholder. Lesley and her daughter Jodie  founded Crown Home Care Ltd in 2012 to deliver their vision of providing the highest possible quality, service and value home care services to clients and their families. Crown Home Care has grown and has become a recognised provider of excellent quality care for both daily care locally and live in care across the Southeast of England.

Lesley is the consummate care professional and uses her experience, passion and commitment to influence the training and support of care workers who, in turn, deliver excellence in every client’s home.

Jodie Packham - Director

Jodie Packham – Director Jodie is an honours graduate with over 15 years of experience gained in business and marketing in a number of sectors. Jodie has also completed her level 5 in Health and Social Care Jodie undertakes a number of key roles at Crown Home Care to ensure the wonderful work of our care team is supported by an equally successful and financially sound business model. In addition, with her background in marketing, Jodie understands the importance of delivering quality and customer service to our clients and our reputation and, therefore, helps drive these aspects of our operations. Jodie is also keen to keep Crown Home Care at the forefront of the industry and has introduced a range of contemporary initiatives. These include our state of the art paperless systems within Crown Home Care, our presence on Facebook and the use of an innovative telephone system to improve communications with our clients, their families, other healthcare professionals and our team.

24/7 Access

The Crown Home Care APP, allows you to keep up with your loved ones on a daily basis should you wish to (and permission has been granted).

  • 24/7 access
  • Use our app to view care notes from where ever you are in the world
  • Immediate communication with the office
  • Weekly bookings (Times / Carers names)
  • Easy access to your Care Plan
  • View of Visits, Outcomes and Tasks
  • 24/7 Support

Call us on 01252 844 923 to find out more.