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Privacy Policy

We are committed to ensuring that your privacy is protected. We will continue to comply with the provisions of the Data Protection Act (“DPA”) until 25 May 2018, after which we will comply with the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) unless and until the GDPR is no longer directly applicable in the UK, together with any national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the GDPR and the DPA (together “Data Protection Legislation”). We are the data controller of data you pass to us pursuant to this policy. Our Data Protection Officer can be contacted at [email protected]

This Privacy Policy [together with our website terms and conditions and cookie policy] sets out how we collect personal information from you and how the personal information you provide will be processed by us. By visiting the website at www.crown-homecare.com you are accepting and consenting to the practices described in this Privacy Policy. If you do not consent, please do not submit any personal data to us.

What information does Crown Homecare Ltd hold and how will we use it?

Information you give Crown Homecare Ltd: You may give us information about you by completing enquiry forms on the website or by requesting via the website that we send you marketing information. The information you give us may include your name, email address, address/location and phone number.

We will retain this information while we are corresponding with you or providing services to you or to a Client you represent. We will retain this information for 6 months.

Information Crown Homecare Ltd collects about you: Crown Homecare Ltd may collect the following information from you when you visit the website:

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), products you viewed or searched for, page response times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone number used to call our helpline

We retain this information for 6 months.

Request a Callback

Are you Looking for Expert & Dedicated Home Care Services?

Either call us on or fill out the short form below and one of our dedicated team will call you.

By submitting this form, you agree to Crown Home Care using your personal data in accordance with our Privacy Notice.

Lesley Packham – Director

Lesley Packham – Director

Lesley has spent all her working life caring for people, qualifying as a nurse in 1978 and a midwife in 1980. She brings her considerable and unrivalled experience, expertise and commitment to our home care clients and their loved ones.

After working for the NHS for a few years, Lesley established her first nursing and care agency in 1982. This proved so successful that it was later bought by a large corporation and Lesley became part of their senior management team.

During the 1990s Lesley helped to deliver exemplary professional care services to nursing homes and hospitals before joining another private care company in 2006 to focus on providing help and support to people in their own homes. The company began to flourish with Lesley’s management input, resulting in her becoming a director and 50/50 shareholder. Lesley and her daughter Jodie  founded Crown Home Care Ltd in 2012 to deliver their vision of providing the highest possible quality, service and value home care services to clients and their families. Crown Home Care has grown and has become a recognised provider of excellent quality care for both daily care locally and live in care across the Southeast of England.

Lesley is the consummate care professional and uses her experience, passion and commitment to influence the training and support of care workers who, in turn, deliver excellence in every client’s home.

Jodie Packham - Director

Jodie Packham – Director Jodie is an honours graduate with over 15 years of experience gained in business and marketing in a number of sectors. Jodie has also completed her level 5 in Health and Social Care Jodie undertakes a number of key roles at Crown Home Care to ensure the wonderful work of our care team is supported by an equally successful and financially sound business model. In addition, with her background in marketing, Jodie understands the importance of delivering quality and customer service to our clients and our reputation and, therefore, helps drive these aspects of our operations. Jodie is also keen to keep Crown Home Care at the forefront of the industry and has introduced a range of contemporary initiatives. These include our state of the art paperless systems within Crown Home Care, our presence on Facebook and the use of an innovative telephone system to improve communications with our clients, their families, other healthcare professionals and our team.

24/7 Access

The Crown Home Care APP, allows you to keep up with your loved ones on a daily basis should you wish to (and permission has been granted).

Call us on 01252 844 923 to find out more.